FAQ
Frequently Asked Questions
Q1: Do you have any certifications?
We have FDA, CE, MDR, RoHS, ISO, and other certifications.
Q2: Do you offer training?
We provide comprehensive product manuals, video tutorials, and one-on-one online coaching.
Q3: Do you offer a warranty?
Yes, the machine warranty is 3 years and the accessories warranty is 6 months
Q4: Is customization possible?
We offer customization services, allowing you to design your logo, specify the color, language, and operating system, and more.
Q5: What shipping methods are available?
We offer land, air, and sea shipping. Available couriers include DHL, UPS, FedEx, TNT, EMS, and more.
Q6: How long does it take to ship?
We typically ship within 7 days, and ready-to-ship items will ship within 48 hours.
Q7: What packaging methods are used?
Our products are packaged in aluminum alloy boxes and heavy foam. Each product is carefully packed before shipment to prevent damage during transportation.
Q8: How should I pay?
You can choose payment methods such as credit card, PayPal, Western Union, bank transfer, and T/T.
